Returns & Exchanges

At Billy J, we want you to love your new outfit, so if something isn't quite right, we offer easy returns for store credit within 30 days of delivery. Please ensure all items are in their original condition with tags attached and free of any makeup or fragrance marks.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully pack your garments in their original packaging, ensuring all original tags are securely attached and the items are unworn.

3

Post Your Parcel

Generate and print your shipping label through the portal, then drop your package off at any authorized postal service location.

4

Receive Store Credit

Once our warehouse team processes your return, you will receive a digital gift card via email to use on your next Billy J purchase.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing