Frequently Asked Questions

Everything you need to know about shopping with Billy J

How long does shipping take?

We offer Express Shipping on all orders. Domestic orders typically arrive within 1-3 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We accept returns for store credit within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that final sale items are not eligible for return.

Do you offer Buy Now, Pay Later options?

Yes, we support Afterpay and ZipPay, allowing you to receive your favorite styles now and pay for them in interest-free installments.

How do I know what size to order?

Each product page features a specific size guide. As we stock various labels, we recommend checking the individual measurements provided to ensure the perfect fit.

Can I change or cancel my order after it's placed?

Our warehouse team works fast to get your order out! Once an order is placed, we are usually unable to make changes or cancellations. Please double-check your details at checkout.

Are your items true to size?

Most of our items are true to size. However, if a particular style runs small or large, we will specify this in the 'Size & Fit' section of the product description.